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"Very friendly, knowledgeable, and made sure the job got done right! I will definitely call them for further services in the future"
My Samsung refrigerator of less than 5 years is out of commission and out of warranty. It started leaking for a few months and my spouse diligently defrosted and repaired each time. Unfortunately, the problem was never permanently fixed. One day, if starte... read mored making a loud, continual noise like it wants to die on me.I finally looked at Yelp and the first couple of choices I had in mind based on ratings and number of reviews do not open on weekends and I had one company who showed up and quoted us over $1k for the repairs after charging us $65 for the diagnosis fee.When we were about to buy a new fridge, I decided to look at Yelp once more. I requested for a couple of online quotes that returned with no help. Some of them don't service refrigerators while others do not service Samsung. Yelp asked if I wanted to send the same quote to similar providers, I clicked Yes out of desperation in hopes of response.Sergii from United Appliance Repair replied to my message promptly on a Saturday night. I told him that I needed to replace a defrost kit and evaporator kit. He said he would do the diagnosis for free and that it was strange that we needed to replace both.The next morning on Sunday, they came by and was able to fix our problem for a fraction of the competitor's quote. In fact, no replacement was needed for my 5 yr old fridge. The previous tech from the other company kept asking me about the fridge when I feel like they should be offering solutions. United seems to be more experienced without interrogating me about the fridge. I only know what I see and I am obviously no expert. I think I got pretty lucky with locating United Appliance without feeling like I've been swindled to do work on the fridge that I do not require.Thank you for the prompt response and service. I'll cross my fingers that my fridge is permanently fixed. The service is warranted for 6 months and so far things are looking good!
Excellent work! Quick response, professional service, reasonable price, and friendly technician. I would definitely recommend them.
Great Service - Don't these guys ever take a break? They work Saturday, Sunday, 7 pm - no problem. Derek one of their technicians diagnosed and repaired our refrigerator, he did a thorough job at a very reasonable price. These are hard working honest people.
Service technician arrived on time. I was provided with a clear explanation of what needed to be done and work was completed efficiently and neatly.
Placed my request at 5 pm Saturday. Technician arrived at 7 pm, and my air conditioner was fixed by 7:30 pm. Phenomenal turnaround with great results. The guy did a good job describing the status of what was broken and then demonstrated that the fix he implem... read moreented resolved the issue. Established great confidence in his ability. The added a Surprise & Delight moment when he referenced that the installed AC parts were under warranty for one year. Where else can you get such prompt and competent (and reasonably priced) service on Saturday evening.
The freezer on my Subzero stopped working. Technician was able to come out the same afternoon and found the problem. My freezer is up and running within 24 hours. This is the best service, ever. In the past, it has been difficult to find someone to work on my... read more Subzero. Now, I have a repair person for all my appliance needs.
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